Summary
Welcomes customers, answers their questions, helps them locate items, and provides advice or recommendations. Operates scanners, scales, cash registers, and other electronics. Balances the cash register and generates reports for credit and debit sales. Accepts payments, ensuring all prices and quantities are accurate and proving a receipt to every customer. Processing refunds and exchanges, resolves complaints. Bags or wraps purchases to ensure safe transport. Follows all store procedures regarding coupons, gift cards, or the purchase of specific items. Maintains a clean workspace. Responsible for counting the contents of cash register drawer at the end of each shift, maintaining receipts, records, and withdrawals. May be responsible for checking materials and supplies and reporting when stock is low.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Under direct supervision, capable of performing a wide variety of jobs including the most complex.
- Works on assignments that are routine in nature, requiring moderate judgment. Has little or no role in decision-making.
- Responsible for verifying the ID of any person under the age of thirty (30) years old, prior to any tobacco and/or alcohol sales.
- Able to operate cash register with accuracy and efficiency.
- Ability to successfully complete Class C Certification and know what to do in case of fuel spills at your location
- Responsible for the selling of gasoline, cigarettes, beverages, food and other miscellaneous items.
- Provides excellent customer service to patrons within the store.
- Receives cash or checks or completes credit-card charge transactions.
- Counts money to verify amounts and issues receipts for funds received and counts back correct change with accuracy.
- Responsible for store cleanliness and maintains store appearance and product representation to company standards.
- Ensures customer’s needs are met, resolve complaints, and customer service is the focus of each employee.
- Receives cash or checks or completes credit card transactions per operating policy.
- Responsible for restocking shelves and coolers.
- Responsible for the upkeep and cleanliness of the store during working shift.
- Verify ID on lottery ticket sales and track lottery ticket sales in compliance with state law.
- Fill gas tanks for customers upon request.
- Work is regularly checked since errors may cause delay or expense.
- Performs all other job-related duties as assigned.
Competencies
- Customer/Client Focus
- Problem Solving/Analysis
- Decision Making
- Teamwork Orientation
- Communication Proficiency
- Organizational Skills
- Ethical Conduct
- Core-Leading Self
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
Cashiers work indoors in a climate-controlled environment, sometimes behind protective windows. Outside work is expected to clean and maintenance gas pumps and canopies.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling and climbing all day. The employee must frequently lift and/or move items that weigh more than 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The employee must have the ability to perform repetitive movements over long periods of time.
PHYSICAL DEMANDS
% (0, 25, 50, 75, 100)
LIFTING
60
STANDING
100
CONTINUOUS MOVEMENT
100
RAPID MOVEMENT
25
WALKING
100
CLIMBING
5
STOOPING
50
CRAWLING
0
SENSORY/COMMUNICATION DEMANDS
% (0, 25, 50, 75, 100)
VISION
100
HEARING
100
SPEAKING
100
JUDGEMENT
100
ACADEMIC DEMANDS
% (0, 25, 50, 75, 100)
READING
100
WRITING
75
MATH
100
Position Type/Expected Hours of Work
Evening and weekend work may be required as job duties demand. Early Morning, Mid-Day, and Overnight shifts are available depending on location need. Employees can expect to work on all minor, and some major holidays. Availability and hours of work are to be discussed with hiring manager prior to start date.
Travel
Travel is not required for this position.
Experience
- Operated a checkout lane and associated retail equipment, including scale, barcode scanner, belt, and cash register.
- Six months to one-year experience in a related area preferred.
Education
- High school diploma or Equivalent preferred.
Additional Eligibility Qualifications
- Must be 18 years old.
Security Clearance
None required for this position.
AAP/EEO Statement
Ho-Chunk, Inc. is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status or physical disability. However, preference may be extended to persons of Indian descent in accordance with applicable laws.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
